Meet the Staff

David A Roos, PhD

David Roos has spent the last twenty years helping neighborhood organizations, churches, schools, hospitals and health clinics deliver housing services, job training and health care in St. Joseph County and other Indiana communities. Throughout this time, David has worked closely with local, state and federal officials to help maximize the human and financial resources available to support community development activities, helping to create new models that were later replicated in other communities.

David served on the Indiana Commission of Health Care for the Working Poor during the administrations of both Governor Bayh and Governor O'Bannon. David also served as chair of the "Eligibility Committee" of the Governor's Advisory Panel on the Children's Health Insurance Program.

David was an active participant in the Indiana Covering Kids Initiative, funded by the Robert Wood Johnson Foundation. Working closely with other statewide coalition members, David helped prepare the application for the four-year Covering Kids & Families program and served as the State Program Director. At the end of this initiative, David provided leadership and facilitated the process for sustaining and incorporating the Covering Kids & Families statewide coalition. David now serves as the Executive Director of Covering Kids & Families of Indiana, Inc.

Norma Napoli, RN MSN

As Deputy Director for Covering Kids & Families of Indiana, Norma is responsible for working closely with all statewide committees and local coalitions across the state, providing each technical assistance and training to develop, implement and evaluate outreach, enrollment, and retention work plans to achieve the strategic goals of ensuring access to health care by all Indiana uninsured and underinsured.

Prior to joining Covering Kids & Families of Indiana, Norma was the Director of Milton Adult Day Services in South Bend. She oversaw day center operations for 70 clients with Alzheimer's disease or dementia. Norma was responsible for coordinating marketing activities, community and corporate grant writing and developing and managing the Advisory Board and staff. She functioned as a liaison to caregivers, community resources and senior living facilities.

From 1998 until 2004, Norma was the Director of Outreach and Community Health that included managing a community health center of 5 providers and 25 staff with an annual budget of $2million. She wrote State and Federal grants for the health center, established and coordinated the Advisory Board, and functioned as a community liaison to Covering Kids Initiative of Indiana, a council of clinics in St. Joseph County, Healthy Communities Initiative, and St. Joseph County Health Department. As the Director of Outreach, Norma also managed a pediatric outpatient clinic and Saint Joseph Regional Medical Center's School Nurse Program for two school districts. One school included a school-based health clinic—one of the first in Indiana. In addition, Norma had been a practicing nurse for 15 years in home care and inpatient psychiatric facilities.

Norma received her bachelor's in nursing degree from Indiana University at South Bend and her Masters in Psychiatric/Mental Health Nursing from Valparaiso University.

Marci Toler

As Director of Enrollment Assistance, Marci provides technical assistance to both coalitions and partners, statewide to develop, implement and evaluate outreach, enrollment and retention work plans within the guidelines approved by the Executive Committee and the Board of Directors. She is also responsible for encouraging and supporting the implementation of the coalition model to existing Covering Kids & Families of Indiana local coalitions as well as target communities for these coalitions. Marci has over 13 years experience working with hospitals, both urban and rural, across the State of Indiana providing Medicaid Eligibility assistance and self pay account management. Marci has worked closely with more than 20 hospitals statewide providing direct enrollment assistance to families in need.

Prior to joining the organization, Marci served 9 years as Health Care Access Coordinator for Memorial Hospital and Health System. Her responsibilities included coordinating outreach, enrollment and retention efforts in a large, urban Disproportionate Share facility. In addition, she fostered community relationships with schools, early childhood providers, mental health facilities, clinics and hospitals to improve health care access for the medically underserved.

Dave Hankins

Dave Hankins is the new Director of Finance and Development. Dave is a lifelong resident of South Bend. He attended Westminster College in Fulton, Missouri, where he received his B.A. degree in accounting. Dave is a certified public accountant, and has an extensive background in both public accounting and private industry, including for profit and not for profit organizations. He most recently worked as treasurer for Joint Educational Services in Special Education, a special education cooperative located in Plymouth, Indiana.

Doreen Everett

As Director of Product and Service Development for Covering Kids & Families of Indiana, Doreen is responsible for working closely with the Deputy Director, Executive Director, and other CKF staff to promote, train, and mentor hospitals, clinics, and local coalitions authorized to use the Ind-e-App tool. As Director of Product & Service Development, Doreen provides ongoing technical support and supervision to approved Ind-e-App users, and monitors quality controls to ensure reliability and accuracy of data input and compliance with state and federal guidelines for security and confidentiality.

Prior to joining Covering Kids & Families of Indiana, Doreen was an Eligibility Specialist in the Hendricks County, Indiana office of the Division of Family Resources, managing a caseload of approximately 500 clients in various stages of application and redetermination for Medicaid, Temporary Assistance for Needy Families (TANF), and Supplementary Nutritional Assistance Program (SNAP-food stamps). Doreen has also served as a Paralegal, and personally owned and operated several small businesses.

Doreen received her Bachelor of Arts degree in Criminal Justice/Legal Assistant from Stephen F. Austin State University, Nacogdoches, Texas, a Master's in Business Administration from the University of Phoenix, and is currently working on earning her doctorate in Management and Organizational Leadership.

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