March 21, 2020

CKF Consumer Response to COVID-19

Covering Kids & Families helps get Hoosiers coverage through Medicaid, the Healthy Indiana Plan (HIP), the Children’s Health Insurance Program (CHIP) and the Marketplace.  Even if you are not sure what you may need of qualify for, give us a call at 1-888-975-4CKF.  Calling allows us to give you guidance and instructions that and provide you with the best possible service.  Please know that each of our local Covering Kids & Families agencies is taking the steps they feel will best contain the spread of the coronavirus (COVID-19).  When making an appointment, feel free to ask about virtual and low-contact appointment options.

As outlined below, the Indiana Family and Social Services Administration (FSSA) has made a decision to close its Division of Family Resources (DFR) offices for the time being.  As Hoosiers need assistance with online, mail and phone applications, understanding rules and changes, or any other help getting covered and staying covered . . . Covering Kids & Families is here.

Division of Family Resources (DFR) offices will close to the public beginning at the end of the day on 3/20/20 and stay closed until further notice.  Applications will continue to be processed, and assistance will remain available online and over the phone:

  • The FSSA benefits portal remains available 24/7 for consumers who need to submit applications or submit changes to their case.
  • DFR staff are available by phone at 800-403-0864 to provide customer service Monday through Friday from 8:00 a.m. – 4:30 p.m. local time.
  • All scheduled appointments will take place via telephone.
  • Clients may continue to send documents to DFR via mail at P.O. Box 1810, Marion, IN 46952.
  • Consumers in need of food, cash assistance or health coverage are encouraged to submit applications for SNAP, TANF and health coverage at
  • Health coverage applications may also be completed over the phone at 800-403-0864.
  • Paper applications will be available outside each DFR local office in both English and Spanish and those paper applications may be submitted via mail.

Having healthcare coverage is more important now than ever.  Although testing for coronavirus (COVID-19) will be made available for all who need it, coverage is needed to ensure we all are able to get healthy and stay healthy.  Consumers with chronic health conditions and those without access to regular medical care are especially vulnerable to the negative effects of the virus and also risk passing it on to others.  Now and in the future Covering Kids & Families is here to help you . . . every step of the way.

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